Official New Rock Boots Store for Germany for 20 years | We ship worldwide | German and English speaking support | NOTE: Due to high demand, we offer our changing clothing and accessories range exclusively in the Hanover store

Privacy policy

1 General

1.1 Foreword
Protecting your privacy is an important concern for us. We are therefore pleased about your interest in this data protection declaration. Your personal data will be used exclusively within the framework of the provisions of the Federal Data Protection Act and the European General Data Protection Regulation (GDPR). Our employees are committed to data secrecy and are regularly sensitized and trained on the topic.
If you have any questions about data protection at any time, please contact us by telephone during opening hours or write us an email.

2 Information in accordance with Article 13 paragraph. 1 GDPR

2.1 Name and contact details of the person responsible
Responsible within the meaning of data protection law is

Mode Rock Center
Kurt-Schumacher-Str.13
30159 Hanover
Germany


Represented by:
Mubashar Mahmood

Contact:

Tel: 0049 (0)511-76 15 225
E-mail: info@moderockcenter.com

3. Description and purpose

We use your personal information to process your online purchases (your orders and returns are handled through our online services) and to send delivery status notifications or notifications if there are problems with the delivery of your items. We use your personal data to process your payments. We also use your data to process complaints and product warranty claims. Your personal information is used to verify your identity, ensure that you are of legal age to purchase online, and verify your address with external partners. We want to offer you multiple payment methods and conduct analysis to determine what payment options are available to you, including your payment history and credit checks.

If you decide to pay with one of the online payment service providers we offer as part of your ordering process, your contact details will be transmitted to them as part of the order placed in this way. The personal data transmitted to the online payment service provider is usually first name, last name, address, IP address, email address, or other data that is necessary for order processing, as well as data that is related to the Service, such as type of service, identity of the recipient, invoice amount and taxes in percent, invoice information, etc. This transmission is necessary to carry out the service with the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship. Please note, however, that the online payment service provider may also pass on personal data to service providers, subcontractors or other affiliated companies to the extent that this is necessary to fulfill the contractual obligations arising from your order or the personal data is to be processed in the order. Depending on the payment method selected, e.g.b Invoice or direct debit, the personal data transmitted to the provider will be transmitted by the provider to credit reporting agencies. This transmission serves to check your identity and creditworthiness in relation to the order you have placed. You can find out which credit agencies these are and which data is generally collected, processed, stored and passed on by the respective provider in the respective data protection declarations of the providers.

Legal basis

The legality of passing on the data results from Art. 6 para. S 1 lit. b) GDPR, to carry out the payment method you have chosen and our legitimate interests in accordance with. Art 6 para. S 1 lit. f) GDPR to enable user-friendly and uncomplicated payment processing. Furthermore, our legal basis is to fulfill the purchase contract concluded with you in accordance with Art. 6 para. S 1 lit. b) GDPR

Recipient

The recipient is the respective payment service provider, such as:b:

4. Information about your computer and cookies

Every time you access our website, we collect the following information about your computer: the IP address of your computer, the request from your browser and the time of this request. In addition, the status and the amount of data transferred are recorded as part of this request. We also collect product and version information about the browser used and the operating system of your computer. We also record the website from which our site was accessed. The IP address of your computer is only stored for the duration of your use of the website and is then immediately deleted or anonymized by shortening it. The remaining data is stored for a limited period of time. We use this data to operate our website, in particular to identify and eliminate errors on the website, to determine the load on the website and to make adjustments or improvements.

We may also collect information about your use of our website through the use of so-called Browser cookies. These are small text files that are stored on your data carrier and which store certain settings and data for exchange with our system via your browser. A cookie typically contains the name of the domain from which the cookie data was sent, information about the age of the cookie, and an alphanumeric identifier. Cookies enable our systems to recognize the user's device and make any default settings immediately available. As soon as a user accesses the platform, a cookie is transferred to the hard drive of the respective user's computer. Cookies help us to improve our website and to offer you a better and more tailored service. They allow us to recognize your computer when you return to our website and thereby store information about your preferred activities on the website and thus tailor our website to your individual interests.

The cookies we use only store the data explained above about your use of the website. This is not done by assigning you personally, but by assigning an identification number to the cookie (“cookie ID”). The cookie ID is not combined with your name, your IP address or similar data that would enable the cookie to be assigned to you. If you do not wish to use browser cookies, you can set your browser so that it does not accept the storage of cookies. Please note that in this case you may be unable to access our website. can only be used to a limited extent or not at all.

This storage takes place on the legal basis of Art. 6 para. 1 lit. f) GDPR Our legitimate interest lies in the improvement, stability, functionality and security of our website.

5. Data protection and websites of other third parties

We share your personal information with third parties to help us use your personal information, as described above.For example, we use Shopify to run our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. 

The website may...a Hyperlinks to and from other third party websites such as:b Instagram and Facebook and Facebook Messenger included. If you follow a hyperlink to one of these websites, please note that we cannot assume any responsibility or guarantee for third-party content or data protection conditions. Please make sure you are aware of the applicable data protection conditions before you transmit personal data to these third-party websites.

6. Contact form

If you use our contact form to send us contact inquiries, we will store your information there, including the contact details provided there, in order to process the inquiry and in the event that additional questions arise. We will not pass on this data to third parties without your prior consent.

With your consent, Art. 6 para. 1 lit. a) GDPR legal basis for processing.

7. Customer account orders

Customer account
When you open a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without this affecting the lawfulness of the processing carried out based on your consent before its revocation. Your customer account will then be deleted.

Collection, processing and transfer of personal data when placing orders

When placing an order, we only collect and process your personal data to the extent that this is necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing takes place on the basis of Art. 6 para. 1 lit. b GDPR and is necessary for the fulfillment of a contract with you. Your data will be passed on, for example, to the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases we strictly observe the legal requirements. The amount of data transmission is limited to a minimum.

8.Data that we collect in the context of individual communication, e.g.b received through email inquiries

Data that we receive from you as part of individual communication will be stored by us for the following purposes:

  1. a) To fulfill our obligations arising from any contracts concluded between you and us or to initiate such contracts
  1. b) To process and respond to any queries that may arise.

The legal basis for collecting this data is either your consent to the processing in accordance with. Art 6 para. 1 lit. a) GDPR, the fact that the processing is carried out in accordance with. Art 6 para. 1 lit. b) GDPR is necessary for the performance of a contract to which the data subject is a party, or to carry out pre-contractual measures at your request and/or the processing is in accordance with. Art 6 para. 1 lit. c) GDPR necessary to fulfill a legal obligation to which we are subject. This particularly concerns commercial retention obligations for business correspondence. Furthermore, an ongoing customer relationship between you and us represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f) GDPR.

You can revoke your consent at any time by sending a short message to our contact details provided in the legal notice.

9.Deletion of data

The data we process is processed in accordance with Art. 17 and 18 GDPR deleted or their processing restricted. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any legal retention obligations. Unless the data is deleted because it is required for other legally permissible purposes, its processing will be restricted. DH the data will be blocked and not processed for other purposes. This applies e.g.b for data that must be retained for commercial or tax reasons.

According to legal requirements in Germany, storage takes place in particular for 10 years in accordance with Section 147 Paragraph. 1 AO, 257 para. 1 no. 1 and 4, para. 4 HGB (books, records, management reports, accounting documents, trading books, documents relevant to taxation, etc.) and 6 years in accordance with Section 257 Para. 1 no. 2 and 3, para. 4 HGB (commercial letters).

10. Use of Google Analytics

Our website uses the analysis service Google Analytics. This web analysis service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter referred to as Google).

This analysis tool works based on cookies. A cookie is a text file that is sent when you visit a website and is temporarily stored on the website user's hard drive to enable analysis of your use of the website. The information stored by the cookie is usually transferred to a Google server in the USA and then stored there.

As part of IP anonymization, your IP address will be shortened beforehand by Google within a member state of the EU or another contracting state to the Agreement on the European Economic Area. On our behalf, Google will use the information transferred to create a report on the use of the website. The IP address transmitted as part of Google Analytics is not merged with other Google data. If you would like to prevent the use of cookies, you can do this by making local changes to your settings in the Internet browser used on your computer (e.g.b Safari, Internet Explorer, Opera, Firefox etc.), i.e. the program for opening and displaying websites. You can also prevent the collection and processing of your data by Google's cookie by downloading and installing a browser plug-in offered by Google under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information can be found in Google's privacy policy, which you can access here: www.google.com/policies/privacy/

The legal basis is Art. 6 para. 1 lit. f) GDPR Our legitimate interest lies in the analysis, optimization and economic operation of our website.

11. Google Fonts

On our website we use external fonts from Google Fonts. Google Fonts is a service provided by Google Inc. (“Google”). These web fonts are integrated via a server call, which is usually a Google server in the USA. This sends information to the server about which of our websites you have visited. The IP address of the browser of the end device of the visitor to these websites is also stored by Google. Further information can be found in Google's privacy policy, which you can access here: www.google.com/policies/privacy/ and www.google.com/fonts#AboutPlace:about  

The legal basis is Art. 6 para. 1 lit. f) GDPR Our legitimate interest lies in optimizing the functionality of our website.

 

12. Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time with future effect. A current version is available on the website. Please visit the website regularly and find out about the applicable data protection regulations.

13. Your rights and contacts

You can use your personal data e.g.b View it free of charge at any time and if necessary. also request their correction and/or – if the data storage is not required for the purpose of fulfilling the contract, by statute or by law – deletion and/or just blocking. We recommend that you, if necessary, notify us of your data before asserting any deletion claim against us. to have secured yourself. You may have also the rights to restriction of processing, objection to processing and data portability, which arise from Art. 15 – 21 General Data Protection Regulation (GDPR). If the processing is based on your separate consent, you can revoke this consent at any time with future effect.

For the aforementioned purposes and/or to obtain further information about this, please contact us by email at the address info@moderockcenter.com or using our contact and address details provided in the legal notice of this website.

 

If you have any questions, comments or inquiries regarding the collection, processing and use of your personal data by us, please contact us as already stated using the contact details provided in the legal notice of this website. If you are of the opinion that the processing of your personal data via/by us is taking place unlawfully, you, as the data subject, also have the right to object in accordance with Art. 77 GDPR to complain to one of the supervisory authorities also responsible under this regulation.

End of data protection information.